Support
  A-SDR4 and
A-SDR4E
FAQ
 
Digital Recorder
Frequently Asked Questions

Operating System
  What are the computer system requirements for the RAS (Remote Administration System)?
  What computer operating systems will support the RAS (Remote Administration System) software?
Multiplexers
  Can I use the SDR4 or A-SDR4E with a standard multiplexer as a VCR replacement?
Encryption
  Are the image files captured in the A-SDR4 and A-SDR4E units encrypted?
  What happens with the chained fingerprint information on static scenes? Is the fingerprint information updated on static scenes?
Audio
  How does the audio recording affect the video image storage space?
Archiving Data
  Once an AVI file (date range) has been stored on the computer media, how do you search the AVI file for specific date and time or event information?
  Can the customer download the entire 40GB HDD to a backup device?
Passwords
  The customer forgot the A-SDR4 or A-SDR4E user and administration passwords, is there a 'backdoor' to enter system programming?
  After loading the RAS software, the installer or customer changed the RAS password and selected 'ask for password before setup'. Now the user is unable to go into 'local setup' to add a site or change the password. Removing the RAS using the Windows "Add or Delete" program, the system still does not allow entry. Is there an additional file that should be deleted?
  After loading the RAS software and setting up a the local site, the Remote Site page requests a User ID, what do I type in for this field?
Number of Users
  How many users can connect to the A-SDR4E at any one time?
Number of Remote Locations
  How many Remote sites can I enter into the RAS software?
RAS (Remote Administration System)
  Where do I find and how do I load the Remote Administration System (RAS) software onto the customer's computer?
Image Capture
  Does the system employ condition refresh during image capture?
  If the imaged scene is static (not changing), does the SDR4 record only the last frame of information or update only the time and date stamp?
Video Motion Detection
  How often does the video motion detection (VMD) algorithm check the video for motion?
Power Fail
  If my unit becomes unplugged from the power, will the programming settings be lost and require re-programming?
  If power is lost or interrupted for a period of time, what will happen to the recorder when power is restored?
Training and Technical Information
  How do I get sales training?
  How do I get data sheets and other printed material?
Connections
  The A-SDR4 and A-SDR4E units have a SHVS connector on the rear panel, but the SVHS connector does not output live video, why is this?
Error Messages
  The installer loaded the RAS software, and when executing the RAS Server program, the following error message was received:
Error: Unable to execute file: REGSVR32.EXE Error #2: System Cannot Find File Specified. Why did he receive this error message?
Router Port Mapping
  The customer will be installing the A-SDR4E recorder on a LAN network behind his router firewall, what 'ports' need to be opened within the router to 'direct' the Internet static IP address to the LAN IP address?

 

 

Operating System
Q. What are the computer system requirements for the RAS (Remote Administration System)?
A. Operating System: Microsoft Windows 98
Microsoft Windows ME
Microsoft Windows 2000
CPU: Intel Pentium II (Celeron) 266MHz or higher
RAM: 64MB or higher
VGA: AGP, Video RAM 8MB or higher
Screen Resolution: 800 x 600 pixels
Color Depth: 24bpp or higher

Q. What computer operating systems will support the RAS (Remote Administration System) software?
A. Currently the operating system support includes:
Microsoft Windows 98
Microsoft Windows ME
Microsoft Windows 2000
Microsoft Windows XP

Multiplexers
Q. Can I use the SDR4xx series DVRs with a standard multiplexer as a VCR replacement?
A. The SDR4xx series DVRs should not be used as a multiplexer VCR replacement. The SDR4xx series DVRs do not contain multiplexer interface protocols. If used with a multiplexer, the camera images will not "sync" to the recorder and will be displayed on the monitor switching in a fast sequential manner. The uses of the A-CDVR80 single-channel recorder should be used as the VCR replacement.

Encryption
Q. Are the image files captured in the A-SDR4 and A-SDR4E units encrypted?
A. The individual image files are encrypted with a process called "chained fingerprint encryption" or CFE. The images are recorded with CFE, the CFE remains encrypted and is transferred to the archived video using the clip-copy archive process, but this CFE does not follow the image file to the archiving media when saving as a JPEG or AVI file.

Q. What happens with the chained fingerprint information on static scenes? Is the fingerprint information updated on static scenes?
A. Yes, it will be recorded in the HDD.

Audio
Q. How does the audio recording affect the video image storage space?
A. The audio record data size is 3kb for 1 second.


Archiving Data
Q. Once an AVI file (date range) has been stored on the computer media, how do you search the AVI file for specific date and time or event information?
A. The AVI files have day and time information contained in the on-screen display text. Since the AVI file is played back using a common media player, you will not be able to perform event or date/time search of the AVI file.

Q. Can the customer download the entire HDD to a backup device?
A. The HDD can be archived to other computer media storage devices as smaller AVI files. Since the system can search based on specific days, the customer will need to make several AVI files to download the entire HDD. It would be best to know the specific time within a date to download the desired information, instead of downloading the entire HDD.

Passwords
Q. The customer forgot the DVR user and administration passwords, is there a 'backdoor' to enter system programming?
A. There is no 'backdoor' to enter the menus if the customer forgets the password. The customer will need to reset the system by using reset button located on the rear panel of the unit. The reset will return the system to factory default setting with the default password of "1234".

Q. After loading the IRAS software, the installer or customer changed the IRAS password and selected 'ask for password before setup'. Now the user is unable to go into 'local setup' to add a site or change the password. Removing the IRAS using the Windows "Add or Delete" program, the system still does not allow entry. Is there an additional file that should be deleted?
A. The file to delete to reset the password is the ras.sys file located in the windows/system32 directory. The best method to locate this file is to select the Start, Search for files and folders and enter the ras.sys file name. Once found you can then delete the file and reenter the IRAS Server program.

Note: deleting this file will reset the IRAS system. All configurations and passwords previously entered will be lost.

Q. After loading the IRAS software and setting up a the local site, the Remote Site page requests a User ID, what do I type in for this field?
A. The SDR4xx series DVRs do not use this parameter; you may leave this field blank.

Number of Users
Q. How many users can connect to the A-SDR4E at any one time?
A. Two connections per each program are possible. This means, two users can connect to the system and perform Remote Admin, another two users can connect to the same system and perform Remote Watch and another two users may be connected to Remote Search.


Number of Remote Locations
Q. How many Remote sites can I enter into the IRAS software?
A. In the IRAS Local Set up under Remote sites, on the left side you see " Group of Remote sites" and on the right side you see "Remote Sites". Each site can have up to 256, so you can have total "256 Groups of remote sites" and "256 Remote sites". If you have one "Group of remote site", then you can have up to "256 remote sites" under that group. There is no limitation how many "remote sites" can be entered unless the TOTAL "remote site" exceeds 256. The user can define how many "Groups of remote sites" are entered as long as they do not exceed 256. The user can also define and arrange various numbers of "Remote sites" as long as they do not exceed a TOTAL of 256.

IRAS (Remote Administration System)
Q. Where do I find and how do I load the Remote Administration System (IRAS) software onto the customer's computer?
A. One CD containing the IRAS software is included in each digital recorder. The software may also be downloaded from the ADTviewpro.com web site. Instructions for downloading and installing the IRAS software are found on the ADTVviewpro.com web site.

Image Capture
Q. Does the system employ condition refresh during image capture?
A. Yes, the system employs condition refresh for changing images and at a minimum refreshes at least once every minute.

Q. If the imaged scene is static (not changing), does the SDR4 record only the last frame of information or update only the time and date stamp?
A. SDR-4 will record necessary information even though there are no image changes. In this information, there will be Fingerprint, Time, Date and all the information needed to perform the Search operation.

Video Motion Detection
Q. How often does the video motion detection (VMD) algorithm check the video for motion?
A. The VMD used in the DRVs will check motion every 0.2 sec.

Q. How does nighttime or low-light level situations change the motion detection algorithm, and how does the DVR compensate for the change in light level, in regard to pixel changes?
A. The system employs one algorithm for both day and night. However, adjustment may need to be made regarding "Sensitivity" and "Min. No of Block".

Power Fail
Q. If my unit becomes unplugged from the power, will the programming settings be lost and require re-programming?
A. The digital recorders include a battery backup for the internal clock with an average life of 4-5 years. The individual programming options are saved in a configuration file on the DVR's hard-drive and are not affected by power loss.

Q. If power is lost or interrupted for a period of time, what will happen to the recorder when power is restored?
A. Once power is reapplied or is reestablished, the recorder will begin operation and record as indicated by the recording schedule programming before power loss.

Training and Technical Information
Q. How do I get sales training?
A. Contact your Matrix Regional Sales Manager. Product Guides and other sales resources have been printed and distributed. Additional copies can be ordered through InsideADT.com.

Q. How do I get data sheets and other printed material?
A. ADT and Matrix have a web site located at ADTviewpro.com that contains the A-SDR4 and A-SDR4E technical data sheet and the Quick Reference Guides for both units. Information on the digital recorder may be printed from pdf files from this web site.

Connections
Q. The A-SDR4 and A-SDR4E only units have a SHVS connector on the rear panel, but the SVHS connector does not output live video, why is this?
A. The A-SDR4 and the A-SDR4E recorders are designed to receive analog video input and directly send out an analog video image. The SVHS function required additional analog to digital conversation not included in the recorder. The SVHS output is intended for the viewing of stored images during the playback operation only.

Error Messages
Q. The installer loaded the IRAS software, and when executing the IRAS Server program, the following error message was received:
Error: Unable to execute file: REGSVR32.EXE Error #2: System Cannot Find File Specified. Why did the installer receive this error message?

A. The IRAS software uses several Windows files with file extensions of .dll and .ocx. These files are registered in the computer's registry with a utility called regsvr32.exe. If for some reason regsvr32.exe has been removed from the computer, relocated to a different directory or if some of the installed .dll and .ocx files have been corrupted during the RAS install process, the IRAS software will be unable to properly register the files it needs to operate properly. The solution will be to first determine if the file REGSVR32.exe is located on the computer, by searching for 'files and folders'. If found, then make note of the directory where it resides. At this point the "PATH" must be checked to ensure the regsvr32.exe file is located in one of the valid PATH directories. The PATH may be checked by entering the DOS prompt and typing PATH and hitting the enter key. The computer will return a group of directories such as PATH=C:\WINNT\system32; C:\WINNT; C:\WINNT\System32\Wben. The REGSVR32, must be located in one of the returned PATH directories. If the REGSVR32.exe file is not found, then the Windows OS system must be reloaded on the computer or an instance of the regsvr32.exe file must be placed with the path of the OS. If the regsvr32.exe is located in a valid path file try manually registering the RAS_WatchCtrl.ocx file as follows: Under the start menu - choose run and type following command "regsvr32.exe C:\RAS\RAS_WatchCtrl.ocx" (where "C:\RAS\" is the path of the IRAS software you chose during the installation process). Select OK and you should receive a "succeeded" message box.

Router Port Mapping
Q. The customer will be installing the recorder on a LAN network behind his router firewall, what 'ports' need to be opened within the router to 'direct' the Internet static IP address to the LAN IP address?
A. The installation of the DVR will typically require the integration or assistance from the customers Information Technology (IT) person, so the following information should be forwarded to the person with that responsibility.

The A-SDR4E uses four 'ports' that must be enabled or opened to allow the use with a 'ported' router. The ports that must be opened are:
Port 1: 8016
Port 2: 10019
Port 3: 8200
Port 4: 8201