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Setting up a Digital Recorder (DVR) for remote access with a static IP address

Ensure that you have the following before you begin.

  • High speed access at the DVR location with a static IP address.
  • All cables required to connect all pieces of equipment.
  • Modem (this is typically provided by Internet Provider).
  • Information from the customer about their service.
    • Static IP address, Gateway and Subnet Mask.
    • DSL or Cable
    • Type of modem used. (Model Number)?

The following may be needed for troubleshooting depending on the installation.
  • CAT 5E Patch Cable.
  • Computer at customer’s site.
  • Internet Provider Tech Support phone number.
  • Primary and Secondary DNS server numbers from the internet provider.
  • Customer name and IP account number.
  • User name / password of IP provided modem/router.
  • CAT 5E Cross over cable – Used for doing a direct connection between a DVR and a computer.

Note: There are many types of modems and routers that are available. The following information has been given in general terms. Although different models may perform the same function, how they are setup and the terms that are used may differ. For your specific application we suggest that you reference the manual for the specific model that you are setting up.

DVR - Modem Setup
  1. Connect from the DVR to the modem via the Ethernet connections using a patch cable.
  2. Change the DVR network connection to LAN and input the IP address information from the internet provider.
  3. Have an offsite computer attempt connection to the DVR using the RAS software.
    If you receive an error message, move on to system trouble shooting (below).
  4. Verify that they can connect, watch and search. If they can do one function and not another check that all the required ports are open to the DVR.

DVR – Modem / Router Setup
  1. Connect from the computer to the routers LAN connection with a patch cable.
  2. Boot the computer and check to see if you can surf the net. If you can, then move on to the next step. If you can not then check your connections and then perform an IPCONFIG (see troubleshooting). If the response is a proper router response (see troubleshooting) move on to the next step. If there is any other response contact the routers manufacture for technical support.
  3. Perform an IPCONFIG. Write down the IP address, gateway and subnet mask.
  4. Open your internet browser and type in the address line “http:// X.X.X.X”. The X.X.X.X represents the gateway address. This should bring up the router setup. It may ask for a password. If the router was provided by the internet provider then they probably have the password. If the router was purchased at a retail store then the password should be in its manual.
  5. Change your connection type to static and put in the static IP address that was issued by the internet provider. If the customer is also going to have a computer connected then the DNS numbers are also required.
  6. Go to the DHCP and see what the range of IP addresses are. The DVR should be given an address that is out of that range. If the range is from X.X.X.2 to X.X.X.253 change it to a smaller range. NEVER USE IP’s X.X.X.1 OR X.X.X.254. These numbers are typically already in use by a router.
  7. Go to the advanced settings. In here you should be able to open the required ports (see Ports/Holes below) to allow connection to the DVR. Note: if you see any place where you can block or ignore a WAN request make sure that it is disabled.
  8. Direct the ports to the LAN (inside) address that you have chosen for the DVR.
  9. Setup the LAN setting on the DVR with the IP that you had chosen in the PORT’s. Use the gateway and subnet mask that you received when you performed the IPCONFIG earlier.
    • The LAN (inside) IP address should be used for connecting if you are plugged into the LAN connection of the router. The WAN (outside) (static IP from the internet provider) should be used for connecting if you are on the WAN side of the router.
  10. Verify that you can connect to the DVR through the router. If you cannot connect check your settings and your connections. Also look at the system trouble shooting (see below). If you were able to connect then have the outside computer verify connection to the DVR. If this is unsuccessful check your settings in the router. Also look at the system troubleshooting (see below).
    • If you can connect inside and not outside the fault is typically either with the router or the internet service. Contact the internet service providers technical support line.
  11. Give the LAN and WAN IP addressed to the customer.

 

DVR – Router – Modem
This is the setup of a DVR that is connected to a standalone router, which is connected to a standalone modem.

  1. Connect the routers WAN/Internet connection to the LAN connection of the modem using a patch cable.
  2. Connect from the computers Ethernet port to one of the routers LAN ports with a patch cable.
  3. Power up the router then power up the computer.
  4. Follow the DVR – Modem / Router Setup above.