Setting up a Digital Recorder (DVR) for remote access
with a static IP address
Ensure that you have the following before you begin.
speed access at the DVR location with a static IP address.
- All cables required to connect all pieces of equipment.
- Modem (this is typically provided by Internet Provider).
- Information from the customer about their service.
- Static IP address, Gateway and Subnet Mask.
- DSL or Cable
- Type of modem used. (Model Number)?
The following may be needed for troubleshooting
depending on the installation.
5E Patch Cable.
- Computer at customer’s site.
- Internet Provider Tech Support phone number.
- Primary and Secondary DNS server numbers from the internet
- Customer name and IP account number.
- User name / password of IP provided modem/router.
- CAT 5E Cross over cable – Used for doing a direct connection
between a DVR and a computer.
Note: There are many types of modems and routers that are available.
The following information has been given in general terms. Although
different models may perform the same function, how they are setup
and the terms that are used may differ. For your specific application
we suggest that you reference the manual for the specific model
that you are setting up.
DVR - Modem Setup
Connect from the DVR to the modem via the Ethernet connections
using a patch cable.
- Change the DVR network connection to LAN and input the IP
address information from the internet provider.
- Have an offsite computer attempt connection to the DVR using
the RAS software.
If you receive an error message, move on to system
trouble shooting (below).
- Verify that they can connect, watch and search. If they can
do one function and not another check
the required ports
are open to the DVR.
DVR – Modem / Router Setup
from the computer to the routers LAN connection with a patch
- Boot the computer and check to see if you can surf the net.
If you can, then move on to the next step. If
you can not then
check your connections and then perform an IPCONFIG (see
troubleshooting). If the response is a proper router
response (see troubleshooting)
move on to the next step. If there is any other response
contact the routers manufacture for technical support.
- Perform an IPCONFIG. Write down the IP address, gateway and
- Open your internet browser and type in the address line “http://
X.X.X.X”. The X.X.X.X represents the gateway address. This
should bring up the router setup. It may ask for a password.
If the router was provided by the internet provider then they
have the password. If the router was purchased at a retail store
then the password should be in its manual.
- Change your connection type to static and put in the static
IP address that was issued by the internet
If the customer
is also going to have a computer connected then the
DNS numbers are also required.
- Go to the DHCP and see what the range of IP addresses are.
The DVR should be given an address that is
out of that range.
range is from X.X.X.2 to X.X.X.253 change it to
a smaller range. NEVER USE IP’s X.X.X.1 OR X.X.X.254. These numbers are
typically already in use by a router.
- Go to the advanced settings. In here you should be able to
open the required ports (see Ports/Holes
to the DVR. Note: if you see any place where
you can block or ignore a WAN request make sure that
- Direct the ports to the LAN (inside) address that you have
chosen for the DVR.
- Setup the LAN setting on the DVR with the IP that you had
chosen in the PORT’s. Use the gateway and subnet mask that
you received when you performed the IPCONFIG earlier.
LAN (inside) IP address should be used for connecting if you
are plugged into the LAN connection
of the router. The
WAN (outside) (static IP from the internet provider) should
for connecting if you are on the WAN side of the router.
- Verify that you can connect to the DVR through the router.
If you cannot connect check your settings and your
connections. Also look at the system trouble shooting (see
below). If you were
able to connect then have the outside computer verify
connection to the DVR. If this is unsuccessful check your
settings in the
router. Also look at the system troubleshooting (see below).
the LAN and WAN IP addressed to the customer.
you can connect inside and not outside the fault is typically
either with the router or
the internet service providers technical support line.
DVR – Router – Modem
This is the setup of a DVR that is connected to a standalone router,
which is connected to a standalone modem.
- Connect the routers WAN/Internet connection to the LAN connection
of the modem using
a patch cable.
from the computers Ethernet port to
one of the routers LAN ports with a
up the router then power
up the computer.
the DVR – Modem
/ Router Setup above.